Quality policy

Quality policy

Pousada Mosaico de Maresias is a service provider that bets on the constant improvement of its knowledge, the continuous renewal of its processes, investments and its infrastructure as a way of generating values.

We evaluate the conformities determined by the organization, through continuous internal processes, guaranteeing to our guests, a product or service designed by ethically correct standards, procedures and standards.

We have adopted preventive measures in the area of ​​hygiene and food safety in accordance with Anvisa's best practices manual. We believe that the best ways to ensure excellence in our services and products are to exceed the expectations of both internal and external guests and growth continuous and innovative, through initiatives and teamwork, control of our work processes, continuous improvement, demand for the development and satisfaction of employees and the provision of unique products and services that promote satisfaction of the guests.

We promote the conservation of the environment through a permanent technological update, the analysis of energy efficiency, the development of innovative methods to minimize environmental impacts, reduce and prevent pollution, optimize the management of natural resources, comply with legislation in vigor and the diffusion of a culture that promotes quality of life.

The evolution of the quality system will in the near future be integrated with social responsibility concerns.
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